Return & Refund Policy
Our warranty and return policy ensures you can shop with confidence at Reolink Pakistan.
1-Month Local Replacement Warranty
All products purchased from S M Enterprises come with a 1-month local replacement warranty against manufacturing defects. This warranty is provided by S M Enterprises and covers hardware faults that are not caused by misuse.
Warranty Coverage
- Manufacturing defects
- Hardware failures under normal use
- Camera not powering on or connecting due to factory defect
- Technical support for setup and configuration
Not Covered Under Warranty
- Physical damage, drops, or water damage beyond IP rating
- Damage caused by unauthorized repairs or modifications
- Issues caused by incompatible SIM cards or power sources
- Normal wear and tear
- Software issues caused by user error
Return Conditions
Returns are accepted within 7 days of delivery only if:
- The product is unused and in original packaging
- All accessories, manuals, and warranty cards are included
- The product has a verified manufacturing defect
Refund Policy
Refunds are processed only in cases where a replacement is not available and the product is confirmed defective. Refunds may take 7-14 working days to process after we receive and inspect the returned item.
How to Claim Warranty
Contact us on WhatsApp at 0320-6755555 with your order details and a description/video of the issue. Our team will guide you through the replacement process. You may also visit our service center in Multan.
Contact
For warranty or return queries, contact us at support@reolink.com.pk or WhatsApp 0320-6755555.